Brick Owl processes personal data as a Controller as defined in GDPR. We process personal data to allow Users to place orders and interact with Brick Owl. All data collected by Brick Owl is stored securely in data centres located in the European Economic Area.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including when Users visit the website, Users register on the site or place an order. Users may be asked for, as appropriate, name, email address, mailing address, phone number, Tax ID. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Brick Owl may collect and use Users personal information for the following purposes:
- - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- - To improve our Site
We may use feedback you provide to improve our products and services.
- - To comply with government regulations
We may use order and store information to comply with government regulations in relation to tax or compliance.
- - To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- - To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- - To help arbitrate disputes and preserve trust and safety
We retain and may inspect all messages sent through the Brick Owl messaging system.
- - To send periodic emails
We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. It may be used to send catalog related emails It may be used to send notifications when items are added to your wishlist. It may be used to send any information related to running a store.
We do not use the collected information to profile users or make automated decisions.
Your access to information
You have the right to request access to the information that we have on you, you can do so by visiting your user profile and exploring the various sections, or by contacting us.
Information correction & deletion
You can update any of the information that we have stored on you from your user profile, or you can contact us if you would like for your information to be deleted. Some information may need to be kept for financial record-keeping according to local government regulations.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others.
- - We may share aggregated order and tax information with governments in relation to import taxes.
- - We may share store information with governments where we are legally required to do so such as under "DAC7" legislation.
We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on August 23rd, 2022